Good customer service is always our pride. If you encounter problems during your purchase or if you have any feedback to share with us about our site and service, kindly sent us an email about it. You may also contact us at 6562-5526 for enquiry on products or how to purchase online etc. Our personal concierge Ms Hebee will assist you.
How To Purchase
Order Online (24 hours shopping, local & international shipping by post)
Our web store is open 24 hours and shopping is simple and easy. We use PayPal (accept cards: Visa, Mastercard, Amex, e-check) as our payment gateway. It is an SSL secured and encrypted site. All credit card details are kept confidential (Note that we do not have any access or keep credit card details at our site.).
Once we receive your successful order, we will pack and deliver your order by airmail through our local post – www.SingPost.com. Please allow in estimate 3 working days for Singapore orders by post, 5-7 working days for an international order by Express Mail, 7-21 working days by worldwide courier mail for orders to reach you. International mail service depends on your country’s location and your local postal services.
You can pay online through Paypal with your credit/debit card, Visa, Mastercard, check. Paypal accepts card payment in 190 countries and regions worldwide. Once your payment is successful, you will receive an email containing the Receipt Transaction Number from PayPal. Please keep this email for your payment reference.
Email Order, Phone Order and Methods Of Payment (for Local and International Customers)
Cash payment / Bank Transfer / Remittance
For Local Singapore Customer
1. Cash Upon Delivery (C.O.D.)
We accept Singapore Dollars only. You may pay by cash (if deliver by our company’s driver), PayNow, or do a bank transfer. Same day delivery can be arranged if there is a schedule available in your area. To order, please call us at 65625526 or email us at [email protected]. Simply let us know your order details below.
**A delivery fee of SGD4 is applicable if your minimum purchase falls below SGD80 after discount.
**Delivery made by our driver will be scheduled during office hours only (Mon-Fri, 10 am to 4 pm).
Delivery Date & Time:
2. Self Collect
You may call our personal concierge Ms. Hebee at 6562-5526 and let her know your order. We will confirm your order and let you know the total cost of SGD instantly. The self-collect payment mode is cash only. We are located at
THE BEAUTY NATION PTE LTD
NO. 41 TOH GUAN ROAD EAST, #07-05
ADL BUILDING SINGAPORE 608605
Tel: (65) 6562 5526 , Fax: (65) 6562 5592
Email: [email protected]
OFFICE HOURS: Mon – Fri (9.30 am – 5.00 pm).
For Malaysian Customer – Ringgit (RM) by cash deposit, bank transfer / ATM transfer
Due to increased order from Malaysia, we have opened an account with MAYBANK MALAYSIA to facilitate customers without credit cards or customers who prefer to pay by cash and Ringgit.
Malaysian customers may choose to pay in Ringgit (RM) by cash deposit, bank transfer, or ATM transfer to our account with Maybank Malaysia. Once you have transferred or bank in your payment, please notify us by phone/email so we can check with our bank account. Please keep your banking slip as proof of receipt. Upon confirmation, we will dispatch your order for delivery by post. Simply, email us your order details and we will get back to you on the price in RM and our banking details.
Delivery address: – please spell in full –
Delivery method: Registered mail / Express
Payment method : cash deposit / bank transfer / ATM transfer
For International Customer – Remittance Payment
If you are an international customer and do not have a credit card. You may consider remittance services by Western Union (WU) to do your payment to us. WU services are available within our local post office. We can collect your payment and at the same time mail out your order as well. You may get more details on how to do remittance through Western Union at www.westernunion.com. We accept Singapore Dollars only. Please email us to order. Simply provide us with your details and we will get back to you with further instructions as soon as possible.
Delivery address: – please spell in full –
Delivery method: Airmail (Registered) / Express
Payment method: WU (note: remittance fees are borne by the customer)
We hope the information is helpful to you. Please contact us if you have further enquiries. Thank you.